FactFinders Issue #20 March 2012

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investigations_icon.jpgIssue 20, March 2012

Finding a Qualified Investigator

In recent years, many jurisdictions in Canada and the United States have made changes to the legislation that governs the provision of investigation services. Standards for licensure to provide investigation services have increased and many licensing bodies have stepped up enforcement of those standards, including standards around practicing without a licence.  The purpose of this article is to raise awareness among our readers, who are often consumers of these services, of the regulations that exist and the need to be careful when selecting investigators for your organization.

It should be stated from the outset of this article that the investigations industry has a long way to go in terms of formally articulating standards of practice. There are ethical standards and expectations set out in the regulations but in terms of selecting a competent investigator, the existence of a licence to practice is not equal to competence in the specific area of investigative work you need done. This, however, does not diminish the importance of using licensed people, as you will see.

Read the full article




investigations_icon2.jpgBenard + Associates is Hiring Again!

As a result of our continued growth, we are pleased to be recruiting for the full-time regular position of Investigator.

The successful candidate will be a licensed private investigator in the Province of Ontario or be able to become licensed with our assistance within one month of hire.

For more information see the full details on our website.


April Webinars

The Basics of Internal Investigations (Part 1) April 12, 2012

This webinar will be of interest to HR Professionals with responsibility for conducting or overseeing internal investigations. With the implementation of changes to Ontario's Occupational Health and Safety Act, there is a heightened expectation for organizations to investigate allegations of workplace violence or precursors such as harassment or bullying. Too often minor situations are not dealt with, leaving them to grow into complex and difficult problems that are not easily resolved. Building capacity to plan and conduct the most basic of investigations is imperative so organizations can make decisions on what action to take. This webinar will provide an overview of basic investigative steps such as planning, interviewing, analyzing information, drawing conclusions, and report writing.

The Basics of Internal Investigations (Part 2) April 26, 2012

This webinar builds off of Part 1. In this webinar we will cover interviewing, assessing credibility and report writing. This webinar, along with Part 1 on this topic, will provide an overview of basic investigative steps including planning, interviewing, analysis of information, drawing conclusions, and report writing. It will also be a good primer for those wishing to take other webinars on single topics or our in-depth full-day programs being offered in the Fall of 2012.

May Webinars

Investigation Report Writing (Corporate) May 3, 2012

The written report is the reflection of the fruits of an investigation and is arguably the most scrutinized document by all involved parties to an investigation. For corporate human resource investigations the goal and expectations are complex and there are many pitfalls that can become obstacles to an effective investigation report. In this webinar we will focus on:

  • Writing a report that will stand up to third party scrutiny
  • Properly documenting a credibility assessment
  • Properly articulating the analysis of evidence
  • Writing defensible conclusions
  • Do's and Don'ts in report writing

This session will appeal to anyone in a corporate setting who is tasked with writing investigation reports or writing decisions related to investigations. A similar webinar for Regulatory investigations will be offered in June.

Effective Investigation Interviewing May 15, 2012

Interviewing is arguably the most important and the most difficult aspect of investigations. Regardless of the type of investigation you are conducting you must be able to extract the information you need from those you interview. In this webinar you will learn how to plan effectively and choose the proper strategy for your interviews, how to establish rapport with those you interview, the four key aspects of effective interviewing, dealing with challenging interviewees, and many other tips to enhance your interviewing technique.

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