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Posted on August 27, 2015 by Dean Benard
The use of surveillance is common in some areas of investigative work, while in other areas it has not been relied upon as heavily. There has been controversy over its use and as a result there is no shortage of case law where the issues of surveillance and the manner in which it is carried out has been considered. Read More...
Posted on August 11, 2015 by Dean Benard
Sexual abuse investigations are one of the most challenging types of regulatory investigations to conduct. The following tips are a brief overview of some key things investigators should consider when taking on these important cases. Read More...
Posted on August 4, 2015 by Dean Benard
What do you do when a workplace investigation does not support the allegations of harassment? We believe understanding the reasons why and the underlying dynamic will go a long way in guiding employers towards  making the right decisions following such investigations. Read More...
Posted on July 31, 2015 by Dean Benard
Incidents involving unlicensed practitioners are increasing across the United States and Canada, and in many jurisdictions, combating illegal practitioners falls to the regulatory body.This article describes the scope of the problem and explains methods for preventing unlicensed practice and identifying unlicensed practitioners by using investigative techniques.The article also addresses the value of collaborating with other organizations and the need for the resources to investigate unlicensed practitioners. Read More...
Posted on July 28, 2015 by Dean Benard
When investigators testify, they have the opportunity to demonstrate their credibility and professionalism. To do so, they should be aware of techniques for keeping calm and providing thoughtful, responsive answers. One important technique a skilled witness uses is to focus on the limits of the actual question, rather than to interpret it and over answer. Read More...
Posted on July 21, 2015 by Dean Benard
For investigators, the report is everything. Investigators are not on the stand for every case, and most cases do not even make it to a hearing. Thus, the investigator’s reputation relies on his or her report. Read More...
Posted on July 14, 2015 by Dean Benard
To avoid claims of incompetence, investigators should implement evidence procedures and follow them. They need to make sure all evidence is dated and use some form of case management. For documentation, investigators must ensure they have backup. They should scan documents or make extra copies with dates and times for all interviews and documents for each case file, and log every phone call for every case file. Read More...
Posted on July 7, 2015 by Dean Benard
Investigators-even if they understand the line between appropriate conduct and misconduct and would never cross it-can still be accused of misconduct, such as coercion, threats, and intimidation to obtain information. To protect themselves from such accusations, investigators should record their interviews, as long as their client doesn’t object. However, recording is a two-way street. Read More...
Posted on June 30, 2015 by Dean Benard
Accusations of incompetence can result from poor record keeping and note taking, inaccurate or unclear report writing, failure to consider all sources of information and failure to meet timelines. Read More...
Posted on June 23, 2015 by Dean Benard
An investigator’s career depends on maintaining integrity and credibility in the eyes of others. If an investigator’s integrity is in question, his or her effectiveness is compromised, perhaps forever. Read More...

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