Tag: process-design

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Posted on September 22, 2015 by Dean Benard
Lately I have been giving a lot of thought to what it is that makes us great and what separates our company from others. More importantly, I have been struggling to figure out how to tactfully point this out without sounding egotistical or boastful. After all, I want people to respect us and to want to work with us.Then it hit me – Donald Trump! Read More...
Posted on September 14, 2015 by Dean Benard
The weather was stormy, but that didn’t prevent Mayor Mike Savage and local regulatory professionals from attending Benard + Associates #HalifaxGrandOpening on Thursday September 10, 2015 at the Westin Nova Scotian. Read More...
Posted on August 4, 2015 by Dean Benard
What do you do when a workplace investigation does not support the allegations of harassment? We believe understanding the reasons why and the underlying dynamic will go a long way in guiding employers towards  making the right decisions following such investigations. Read More...
Posted on July 31, 2015 by Dean Benard
Incidents involving unlicensed practitioners are increasing across the United States and Canada, and in many jurisdictions, combating illegal practitioners falls to the regulatory body.This article describes the scope of the problem and explains methods for preventing unlicensed practice and identifying unlicensed practitioners by using investigative techniques.The article also addresses the value of collaborating with other organizations and the need for the resources to investigate unlicensed practitioners. Read More...
Posted on July 28, 2015 by Dean Benard
When investigators testify, they have the opportunity to demonstrate their credibility and professionalism. To do so, they should be aware of techniques for keeping calm and providing thoughtful, responsive answers. One important technique a skilled witness uses is to focus on the limits of the actual question, rather than to interpret it and over answer. Read More...
Posted on July 21, 2015 by Dean Benard
For investigators, the report is everything. Investigators are not on the stand for every case, and most cases do not even make it to a hearing. Thus, the investigator’s reputation relies on his or her report. Read More...
Posted on July 14, 2015 by Dean Benard
To avoid claims of incompetence, investigators should implement evidence procedures and follow them. They need to make sure all evidence is dated and use some form of case management. For documentation, investigators must ensure they have backup. They should scan documents or make extra copies with dates and times for all interviews and documents for each case file, and log every phone call for every case file. Read More...
Posted on June 30, 2015 by Dean Benard
Accusations of incompetence can result from poor record keeping and note taking, inaccurate or unclear report writing, failure to consider all sources of information and failure to meet timelines. Read More...
Posted on June 16, 2015 by Dean Benard
Investigators must always be vigilant on the issue of confidentiality. It is often necessary to share information that some might suggest is confidential, but to complete an interview or gather relevant documentation investigators may need to share some information. Read More...
Posted on October 23, 2014 by Dean Benard
We want to thank all of those who applied for the investigator job posting. We are currently evaluating the applicants and will be announcing the latest addition to our team in due course.  Read More...

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